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Architecture & Feature Matrix

Four-layer blueprint

How signals flow from frontline channels through AI and agents to human-approved action and learning.

1 · Signal & Data Layer

  • • Calls · WhatsApp · Email · Slack · Meetings
  • • Privacy filter + entity resolution
  • • Data pipelines & synthetic data
  • • Data warehouse (star schema)

2 · Intelligence Layer

  • • Churn ML inference
  • • Company Brain RAG + vector search
  • • Company Brain chat (saved threads)
  • • Neural feedback learning

3 · Agentic Layer

  • • Churn Rescue · Margin Defense · Revenue Blocker
  • • Battlecard · Momentum · Relationship Coach
  • • Human approval gateway

4 · Transformation Layer

  • • Quantum-ready optimization
  • • Knowledge graphs
  • • C-suite pricing & competitor intelligence
  • • Real-time risk dashboard

Agentic workflow

Multichannel signals→Privacy filter→AI inference + Brain retrieval→6 specialist agents→Human approval→Outcome feedback + memory

Feature matrix

CapabilityStatusWorkspace
Synthetic data & ML churn scoringLiveCommand Center
Conversation signal extraction + AI Deal CardsLive (AI)Frontline Capture
Multi-agent planning with AI reasoningLive (AI)Agent Orchestrator
Human approval workflowLiveApproval Inbox
RAG with cited AI answers + memoryLive (AI)Second Brain
Knowledge / network graphLiveKnowledge Graph
Exact classical optimisation (QUBO-ready)LiveQuantum Optimizer
Outcome logging & learningLiveNeural Feedback
IT services customer dataset (10 verticals)LiveCommand Center
Data warehouse: customer dimension + monthly factsLiveData Warehouse
Real-time event streamingLiveReal-time Dashboard
Conversational Company Brain with sign-inLive (AI)Company Brain Chat
WhatsApp, email & social conversation feed + graph analysisLive (AI)Conversation Hub
Live CRM / WhatsApp / Slack connectorsFuture phase—
Production vector DB, edge SLMs, SHAP/LIMEFuture phase—
Quantum hardware executionFuture phase—
Enterprise access controls & auto-retrainingFuture phase—